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Refund Policy
Last updated: January 2025
Our Commitment: SolarChef India is committed to your satisfaction with our solar cooking guides and educational materials. We offer a 30-day satisfaction guarantee for all premium products.
Free Educational Materials
Our basic DIY solar cooking guides are provided free of charge as part of our mission to promote sustainable cooking in India. Since these materials are complimentary, no refunds apply to free downloads.
Premium Products and Services
For any future premium guides, consultation services, or physical materials:
30-Day Satisfaction Guarantee
- Full refund available within 30 days of purchase
- No questions asked policy for your first refund request
- Digital products must be deleted upon refund processing
- Physical materials must be returned in original condition
Refund Process
- Contact our support team with your order details
- Refunds processed within 5-7 business days
- Original payment method will be credited
- Shipping costs are non-refundable for physical items
Exceptions
Refunds may not be available for:
- Custom consultation services after delivery
- Workshop attendance fees after the event date
- Products damaged due to misuse or normal wear
- Requests made beyond the 30-day period
Consultation Services
For solar cooking consultations and custom design services:
- Cancellation allowed up to 24 hours before scheduled time
- 50% refund for cancellations within 24 hours
- Full satisfaction guarantee for completed consultations
- Rescheduling available at no additional cost
Quality Assurance
We ensure all our materials meet high quality standards:
- Tested designs suitable for Indian climate conditions
- Clear, step-by-step instructions with illustrations
- Locally sourced material recommendations
- Ongoing support through our community forum
Dispute Resolution
If you're not satisfied with our resolution:
- Escalate to our management team
- Independent mediation available
- Compliance with Indian consumer protection laws
- Alternative dispute resolution preferred over litigation
Processing Time
- Digital Products: Immediate to 24 hours
- Credit Card Refunds: 3-5 business days
- Bank Transfer Refunds: 5-7 business days
- International Payments: 7-10 business days
Our Promise
SolarChef India believes in empowering Indian families with sustainable cooking knowledge. If our materials don't help you achieve your solar cooking goals, we'll make it right with a full refund or replacement guidance.